Business Communication

Aims of the course

Developing business communication skills, from writing with style to assertiveness in communication.

Developing the basic skills concerning the effective meetings, negotiations and communication in tricky situation in general.

Course syllabus

1. About business communication.
1.1. Definition and the role of business communication.
1.2. The communication process.
1.3. Psychological and social elements of communication.
1.4. Verbal and nonverbal communication.
2. Communication skills.
2.1. Business correspondence.
2.2. Listening.
2.3. Rhetoric.
3. Forms of business communication.
3.1. Business meetings.
3.2. Meetings, discussions, conferences.
3.3. Business negotiations.
3.4. Public speaking and presentations.
3.5. Internal communication.
3.6. Communication related to job search
4. Cross-cultural communication.
5. Business Etiquette.

Course director(s)