Business Communication for Managers

Aims of the course

Getting familiar with the basics of polite behavior, including business rules, as well as protocol in day-to-day state events.

Developing business communication skills, from writing with style to assertiveness in communication.

Developing the basic skills concerning the effective meetings, negotiations and communication in tricky situation in general.

Course syllabus

The communication process.
Persuasive communication: Psychological and social elements of communication.
Communicating with coworkers (different tricky situations)
Persuasive communication using different assertiveness techniques
Cross-cultural communication
Business Etiquett
Business negotiations
Communication within group of co-workers
Effective presentations: Public speaking and presentations.

Course director(s)

  • Office Hours
  • Tuesday at 18:00 in P-348
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