Business Process Management

Aims of the course

Objective of this course is to give the students knowledge about different contemporary approaches to business process management. The focus is on the business aspects and practical application.

Course syllabus

Introduction to BPM
The role of BPM in digital transformation
Identifying and modelling business processes
Analysing business processes
Business process change
Continous process improvement methods
Gamification
BPM deployment through ERP systems and BPM suites
Setting-up a process support organization
Managing and measuring business processes
Change management
BPM and organizational culture
Reference models

Course director(s)

No description

 
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