Authors:

• Luca Antonazzo, Prague University of Economics and Business
• Marko Orel, Prague University of Economics and Business
• Matej Černe, University of Ljubljana, School of Economics and Business

Keywords:

Crowdwork | Gig economy | Online community  | Job crafting | Skills development | Resilience | Self-regulated learning

Abstract:

This study investigates how peer- and self-regulated learning, together with collaborative job crafting, can enable crowdworkers to build resilience. Through a thematic analysis of Reddit discussions from four major crowdworking platforms - Fiverr, Mechanical Turk, TaskRabbit, and Upwork - we examine how online communities help workers navigate platform asymmetries, algorithmic management, and job insecurity. Our findings show that these communities function as resilience infrastructures generating both synchronous and asynchronous resources, including real-time knowledge sharing, technical support, and best practices. The study demonstrates that resilience in crowdwork is not merely an individual trait but emerges through socially embedded practices where workers collectively address shared challenges. In doing so, they create durable community-based resources that can help reduce vulnerabilities and strengthen resilience, accessible to current and future users.

The Sustainable Development Goals (SDGs) addressed in the article are:

• SDG 3 – Good Health and Well‑Being
• SDG 8 – Decent Work and Economic Growth
• SDG 9 – Industry, Innovation and Infrastructure
• SDG 10 – Reduced Inequalities

The article is published in:
Journal of industrial and business economics (Springer Nature)

The content is available at the link upon registration:

Building resilience in crowdwork: exploring the role of self
regulated learning and collaborative job crafting in online 
forums