Business Excellence Management

Aims of the course

no description

Course syllabus

1. Total Quality Management (TQM) Concepts
2. Business Excellence Models (BEM) and quality standards
3. Discussion and demonstration of basic principles of TQM and BEM:
- Results Orientation
- Customer Focus
- Leadership & Constancy of Purpose
- Management by Processes and Facts
- People Development & Involvement
- Partnership Development
- Continuous Improvement
- Corporate Social Responsibility
4. Quality in Services
5. Business Process Reengineering

Course director(s)