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Orodja managementa kakovosti in odličnosti

Aims of the course

After finishing this course the students will be able to use the toolbox of total quality management when solving real-life problems and will be qualified to critically evaluate problem solutions which will be presented to them by their co-workers or external consultants as a basis for informed decision-making.

Course syllabus

1. Introduction to Total Quality Management (TQM)
2. Measurement issues in TQM
3. TQM tools
4. Software support for TQM
5. Application of TQM tools:
5.1. In Research and Development
5.2. In Human Resources
5.3. In Purchase and Operations
5.4. In Accounting and Finance
5.5. In Marketing
6. Strategic TQM
7. Fraud analysis in TQM
8. New developments in TQM

Course director(s)

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