Service Design and Innovations in Tourism

Aims of the course

This course provides an understanding about the nature of the touristic experience and helps participants to critically assess the relevance and applicability of new approaches to delivering memorable tourism experiences. Having successfully completed this course, participants will demonstrate ability to:

- Actively participate in service design in design.
- Develop innovative customer-oriented products and services.
- Ability to present excellent justifications for pricing, marketing and selling decisions.
- Show excellent contribution to the work in project group.

Course syllabus

1. Experience economy
2. Nature of touristic experience
3. Service Design as a foundation for
innovation in tourism products
4. Innovation ecosystem and data collection
5. Tourism product development process
6. Co-creation in tourism
7. Theming and storytelling
8. Sustainable innovations
9. Quality, safety and security
10. Tourism product marketing and selling
11. Pricing tourism products
12. Creating total customer experience

Course director(s)

  • Office Hours
  • Wednesday at 12:00 in RZ 306
  • Office Hours
  • Wednesday at 13:00 in RZ-106
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